All sales of research compounds are final. Because our products are lyophilized biological materials supplied for laboratory research use, we do not accept returns or exchanges.

Eligible Issues

We will reship or refund orders affected by the following:

  • Wrong item or SKU shipped
  • Expired inventory shipped
  • Vial seal or cap is broken, damaged, or open upon arrival
  • Order not delivered and tracking has not updated within 10 business daysof the ship date
  • Purity below 99%; content more than 10% below the amount stated on the vial.

Issues outside the above list are not eligible for reship or refund.

How to Submit a Claim

Contact us at kellyjeep003@gmail.com  within 30 days of delivery with the following:

  • Your order number
  • Lot ID from the vial label
  • Clear photos of the item, packaging, and any visible damage
  • Description of the issue
  • Whether you prefer a reship or a refund

Claims submitted more than 30 days after delivery will not be accepted.

Resolution

Once your claim is reviewed and approved, we will either reship the correct item at no charge or issue a full refund. We will confirm the resolution and timeline by email within 1–2 business days of receiving your claim.

 

Lost or Stolen Packages

If tracking shows your order as delivered but you have not received it, this is considered a carrier matter and is outside our control. We recommend filing a claim directly with USPS. Contact us at kellyjeep003@gmail.com   and we will do our best to assist.

No Returns Required

For quality-related issues (wrong item, damaged seal, expired inventory), you are not required to return the original order. Do not ship product back without contacting us first.